Ionic Message Datanot Cleared Sync and Try Again

While Fitbits work smoothly nigh of the fourth dimension, sometimes things don't go to plan, and you see a big red Ten on your Fitbit'south screen with the message that's information technology's not been able to clear its data.

Usually, you lot can get by this screen by syncing to the Fitbit app (or via Fitbit Connect.)

However, if your Fitbit is stuck on this reddish Ten and can't articulate its data or the message keeps reappearing, we detail some troubleshooting steps that ready this error and hopefully get your Fitbit watch working again.

So let's get to information technology!

Quick checklist

Review this checklist before yous offset troubleshooting.

• Manually sync with the Fitbit app using the Sync Now feature.
• Fully accuse your Fitbit.
• Update your telephone, tablet, or computer to the latest version of the Fitbit or Fitbit Connect app.
• Verify that the Fitbit app runs or refreshes in the background.
• For Android users, clear the Fitbit app's cache in Settings > Apps > Fitbit > Storage & cache > Clear enshroud.
• Shut or forcefulness stop the Fitbit app and then open it again.
• Restart your phone (tablet or computer) AND your Fitbit.
• Turn off the Bluetooth from whatever other nearby devices that also have the Fitbit app installed.
• On the main phone, tablet, or estimator you sync with, toggle Bluetooth off and on.

Related reading

• Does your Fitbit screen shut off too fast? Change this one thing
• Fitbit display screen black and not working or turning on? Permit'due south fix it!
• Fitbit Versa or Sense not syncing? How to fix a Fitbit that won't sync

Fitbit screen stuck on a red Ten and non clearing data? Cheque its pairing

If you connect your Fitbit to more than i mobile device (similar an iPhone and an iPad) or computer, that might be the trouble.

It seems that Fitbits piece of work best when they simply connect to a unmarried figurer, phone, or tablet.

Determine which mobile device (or reckoner) is about important to you to house your Fitbit information and the app. For whatever other devices, either remove the Fitbit app entirely or remove your Fitbit from the app.

Remove a Fitbit from the Fitbit app

1. Open the Fitbit app.
2. Go to the Today tab and tap on your profile icon or picture at the superlative.
3. Tap on the Fitbit device's name.
4. For Apple devices, scroll down and choose the Remove This imprint and ostend. For Android, tap the trash can and confirm y'all want to remove and unpair the Fitbit.
5. Open the device's Bluetooth settings and verify that it'due south not listed as a continued device. If it is, tap it and choose to forget the Fitbit from the Bluetooth settings.

After removing the Fitbit from any additional computers, mobile phones, or tablets, try syncing your Fitbit with the single remaining device using the Fitbit app and see if it clears the blood-red 10 from your Fitbit'southward screen.

Modify your Fitbit's clock face.

Temporarily changing your Fitbit's clockface often helps get your picket and the Fitbit app to refresh their connection.

How to change the clock face on your Fitbit

1. Open the Fitbit app on your paired mobile device.
2. Tap the Today tab > your business relationship picture or icon at the elevation.
3. Choose your Fitbit from the business relationship listing.
4. Tap Clock Faces.
5. CullAll Clocks and Select a new clockface from the By Fitbit options.
6. Tap and install the new clock confront. Allow or disallow whatsoever requested permissions, if needed.
7. Wait for the clockface to download to your Fitbit. Once complete, tap your Fitbit's screen and see if you tin now navigate it without the data not cleared error bulletin.

If the new clockface solves the problem, you lot tin can echo these steps and modify the clock face back to your previous one, if desired.

For problems installing a clock face up on your Fitbit, run across this articleCan't modify the clock face on your Fitbit? Permit's fix it.

Re-pair your Fitbit to your phone's Bluetooth

1. Open the Bluetooth settings on your phone, ordinarily found in Settings > Bluetooth.
2. Select your Fitbit from the list of connected Bluetooth devices.
3. Choose the option toForget or Forget this device–forgetting unpairs your Fitbit from your phone's Bluetooth.
   1. If you run across a notification asking you to allow your telephone to display notifications from your Fitbit, tap Allow.
4. Open the Fitbit app.
   1. Do not connect to Bluetooth through your phone's BT settings. Y'all have to go through the Fitbit app for the pairing process to work correctly.
5. Tap your profile picture or icon and choose your Fitbit device.
6. Wait for a notification to start the Bluetooth pairing procedure and follow the screen's directions to fix this up again.
7. If you don't come across a notification, tap the Notifications settings inside the Fitbit app to jump-start the pairing procedure.

After successfully re-pairing with Bluetooth, wait for your device to automatically sync with the Fitbit app or tap Sync Now.

Clear your Bluetooth's cache (Android simply)

Android phones and tablets as well include an additional Bluetooth feature to articulate just the Bluetooth enshroud.

1. Go toSettings > Apps & Notifications (or Apps.)
2. Bear witness all your apps.
3. Tap theCard or More button (icon looks similar 3 dots or three lines.)
4. ChoseTestify system (or Bear witness system apps.)
5. Scroll the list and tapBluetooth.
6. ChooseStorage & cache(or Storage.)
7. TapClear cache.

Supervene upon your Fitbit in the Fitbit app

Nosotros oftentimes see this information not cleared fault when folks just recently manufacturing plant reset their Fitbits (as well called articulate user data) but forgot to remove it from the Fitbit app first.

This tip ofttimes works fifty-fifty when you did not recently clear your Fitbit's user data (factory reset.)

If y'all mill reset your Fitbit without first removing it from your Fitbit business relationship, follow these steps

1. Open your telephone'south Bluetooth settings and remove the Fitbit from the list of devices by tapping it and forgetting information technology.
2. Open the Fitbit app and tap your business relationship picture or icon at the superlative.
3. SelectReady a Devicefrom the list of business relationship options. If you see your electric current device listed, that'due south okay but do not tap it.
4. Choose your current Fitbit model from the listing of options. If you don't see your model, whorl downwards.
5. Cull the option to Replace your Fitbit.
   1. Place your Fitbit on its charger and follow the on-screen instructions.
   2. Wait for the app to detect your Fitbit and enter the paring code to re-pair your Fitbit to the app.
   3. Grant the Fitbit any permissions requested.

Remove your Fitbit from the Fitbit app and add it back

If your Fitbit continues to display the message data non cleared sync & try again and you already tried the Bluetooth tips higher up, completely removing your Fitbit from the app might do the play tricks.

1. Open the Fitbit app on your paired phone (tablet or figurer.)
2. Choose the Today tab and then tap on your profile icon or picture at the top.
3. Select your Fitbit device from your account list.
4. Scroll down, and tap Remove, then confirm.
   1. For Android devices, tap the trash tin and ostend you want to unpair.
5. Open your Bluetooth settings on your phone. If you see your Fitbit listed, tap it and choose to Forget it.
6. If you lot still connect your Fitbit to multiple devices with the Fitbit app, similar a telephone and a tablet, repeat steps one-v for each boosted telephone, tablet, or computer.
7. Restart your phone.
8. Connect your Fitbit to its charger and first charging it.
9. Open up the Fitbit app again and become to Today > contour picture or icon.
10. Tap the option to Gear up a Device.
    1. On the set-up screen, choose your Fitbit model, then tap Set Up.
    2. Expect for the Fitbit app to find your Fitbit, enter the pairing lawmaking from your Fitbit's screen, and follow the on-screen instruction to consummate pairing and setting up features.

Reset your Fitbit

If your Fitbit is still showing that its data is not cleared, a manufacturing plant reset is the final step to endeavor.

When you reset your Fitbit back to factory standards, you lose whatever data, like pace count and other activity/health information, that was non previously synced to your Fitbit account.

Additionally, any tertiary-party apps, clock faces, and other customizations are also removed from the Fitbit.

Before you manufacturing plant reset, remove your Fitbit from the Fitbit app following the directions above.

If yous can navigate (swipe) to a different screen on your Fitbit, use these steps to manufacturing plant reset your Fitbit.

1. Open theSettings app.
2. ChooseAbout.
3. TapFactory Reset or Articulate User Data.

For the newest Fitbit watches, endeavor this manual reset procedure only if you cannot access the software method and your Fitbit is still stuck on the carmine X screen.

1. Press and agree the side button until the screen turns off, ordinarily 8-x seconds.
2. As the screen turns off and you lot experience a curt vibration, release the side button and immediately press and hold that button again.
3. Wait for the Fitbit logo to announced.
4. In one case information technology disappears, immediately release the side button and press and hold it again until y'all feel another vibration.
5. Afterwards you feel the vibration, release the button. This second vibration indicates you've started the factory reset.

Meet this article.Need to restart or reset your Fitbit? Learn the steps for detailed step-by-step directions on resetting your Fitbit model.

Contact Fitbit Support

If, later on all these troubleshooting steps, your Fitbit continues to be stuck on that screen or if it routinely pops up, achieve out to Fitbit Client Back up for farther assistance.

Before you contact Fitbit, make sure yous have your serial number, proof of purchase and check its current warranty status.

In general, Fitbit offers a ane-year warranty for most of its wearables in the Us and ii years for Europe. If your Fitbit is under warranty and their support team cannot set it, they send a replacement at no charge to you.

Even if your Fitbit is more than 1 or 2 years old, Fitbit Support ordinarily offers a replacement discount.

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Source: https://www.myhealthyapple.com/how-to-fix-a-fitbit-that-shows-a-red-x-with-message-data-not-cleared/#:~:text=Verify%20that%20the%20Fitbit%20app,or%20computer)%20AND%20your%20Fitbit.

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